PROFESSIONAL SUMMARY

Technical Operations Engineer with 4+ years of IT experience across infrastructure operations, server patching, monitoring, change management and technical support. Building toward cloud and platform engineering with a focus on Microsoft Azure, Linux, infrastructure as code, scripting and automation. Currently preparing for the Microsoft Azure Administrator Associate (AZ-104) certification.

PROFESSIONAL EXPERIENCE

Technical Operations Engineer | Datacom | Apr 2024 – Present

  • Monitor server infrastructure for alerts, events and anomalies to support system performance and uptime.
  • Perform scheduled server patching, updates and maintenance activities, including security-related changes.
  • Conduct daily health checks across government server infrastructure to identify operational issues and maintain service integrity.
  • Analyse quarantined emails to assess potential security threats and support appropriate remediation.
  • Facilitate change approval workflows and coordinate scheduled outages with Service Delivery Managers and technical stakeholders.
  • Extract operational data from servers and prepare monthly reporting on infrastructure health and activity.

Service Desk Analyst | Datacom | Sep 2022 – Jun 2024

  • Investigated technical issues using structured troubleshooting and root-cause analysis.
  • Provided real-time phone and remote support to internal stakeholders using Remote Desktop Protocol (RDP).
  • Managed Citrix session resets and password recovery requests.
  • Escalated complex incidents to second-level technical teams with relevant troubleshooting information.

Support Technician | Templestowe College | Jan 2016 – Jan 2017

  • Performed maintenance and troubleshooting across desktop computers and printers.
  • Performed BIOS updates and reimaged laptops to maintain system stability.
  • Diagnosed and repaired laptop hardware issues and provided in-person technical support.
  • Used ticketing and asset-management systems to track support requests and maintain accurate hardware inventory.

PROJECTS

Cloud Resume Challenge — Azure | In Progress

  • Building a cloud-hosted resume project to develop practical experience with Azure, infrastructure as code, version control and deployment automation.
  • Project work is documented through a personal portfolio and GitHub repository.